Experience has become a cornerstone of retail strategy, evolving from a nice-to-have into a core commercial requirement, driven by shifting consumer expectations and spending patterns. At the same time, our understanding of what constitutes an "experience" has broadened, as has the role of design in shaping and enhancing physical retail environments. But at a time when both top-line growth and bottom-line performance are under pressure, particularly in the luxury sector, we're asking the question: can experience-oriented strategies deliver stronger returns?

Host Marie Hickey, Global Retail Research Lead at Savills, is joined by Laura Clowes, Director in Savills Global Cross Border Retail team, David Wilkinson, Executive Director at Oslo's Steen & Strøm department store, and Simon Mitchell, Co-founder of Sybarite.

This podcast is for general information only and should not be considered professional advice. Savills accepts no liability or responsibility for any direct, indirect or consequential loss arising from the use of, reference to or reliance on, this podcast or its content. Savills makes no warranty as to the accuracy of the information in this podcast. This podcast, and all copyright in this podcast, is the property of Savills and it shall not be used, reproduced or quoted in whole or in part without Savills prior written consent.